All I can say is Wow.
I’ve been doing some major cyber-house cleaning lately (see here, here, and here) and am getting very familiar with canceling/deleting/terminating accounts online. Some of these experiences have been seamless and easy, others … not so much #womp.
Without further adieu I present to you:
How I Cancelled an Account on 1and1.com (web hosting/domain registrar)
- Visit 1and1.com and log into the account you wish to delete*
- Search for delete functionality on their website to no avail
- Search for technical support phone number on their website to no avail
- Click Help
- Get 500 server error
- Repeat steps 2-5 three to four times, get annoyed
- Go back to 1and1.com and call phone number on homepage labeled “Sales Assistance” (1-877-461-2631)
- Realize after calling, that this is also the technical support phone number #fail
- Talk to an agent who takes your information, tries to transfer you to the cancellation department, fails to transfer you to the cancellation department, gives you a direct phone number and tells you to call them yourself (1-866-258-5616 then choose option 3 – M-F 9am-5pm EST)
- Call direct phone number for cancelation department and get an automated message saying they can not process your request right not but you can do it myself at Cancel.1and1.com
- Wonder why this is happening and flail a bit
- Visit Cancel.1and1.com, enter account number and password and click the Login button
- Click Cancellation button at top of page
- Click the account you want to cancel in the Tariff column
- Set radio button to Cancel this entire contract**
- Click the Next button
- Specify a date to cancel the contract by choosing an option in the Cancel contract on dropdown menu
- (optional) If you have a domain with this account (like I do), specify what to do with that domain by choosing an option in the Cancellation option column’s dropdown menu. Note: If you want to keep your domain, you also have to move it to a new registrar before it expires. Otherwise you will lose it (which is actually what I want to happen for myself so I chose “End domain contract”)
- (optional) If you have a domain with this account, specify when to implement your cancellation option choosing an option in the Cancel (on) column’s dropdown menu.
- Click the Next button
- At this point you’re not done (you wish it was that simple dontcha? No.)
- Read the information on the next page, it is important (not to mention long and seriously why does it take all that?!)
- Click the Confirm button
- Go to your email account, locate and open the email from 1and1.com with the link to continue the cancellation process, click the link. You will be taken back to your web browser with a messaging saying Cancellation activated etc. Note: If you don’t click the link within 7 days, your cancellation request will be discarded and your contract will remain active.
- If you’re feeling industrious, go back to Cancel.1and1.com, login and click the Cancellation Status button to see the status of your request (there seems to be a delay). Once the cancellation status changes to There are no current cancellations you have successfully cancelled your account (hosting and domain in my scenario) on 1and1.com. Finally.
*I forgot where I had the domain registered, so I had to go to WhoIs.com and look up myself Talk about record keeping failure.
**Honestly I’m not sure what the difference is between the two radio button options. The other choice says If you would like to cancel all of the domains and additional items plus the contract itself, please select “Cancel this entire contract”.